Social Collaboration Maturity Scan
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1. What is the name of your organisation?
*
2. What is the organisation's primary business activity?
*
Agriculture & Forestry
Chemical & Pharmaceutical
Construction & Metal
Education
Financial and professional services (includes consulting, legal, insurance)
Food, beverages and tobacco
Health services and Social Assistance
Hotel, Food Services and Tourism
Information Technology
Logistics (includes postal and warehousing)
Manufacturing
Military & Defense
Media, Broadcasting, Arts, Culture and Entertainment
Oil & Gas production and Mining
Public Sector (includes Government and Public Administration)
Retail & Commerce
Telecommunications
Transportation (including civil aviation; railways; road transport)
Utilities (water; gas; electricity)
Other:
3. What is your name?
4. What is your email address?
*
Please use your work email address. We will not accept 'personal' email addresses.
5. Which department do you work in?
Human resources
Information Technology
Innovation
Internal Communication
Knowledge Management
Learning
Marketing
Operations
Project Management Office
Senior Leadership Team
Other:
6. Will you answer this survey based on the whole organisation, a specific unit / department or region?
*
Organisation
Region
Unit / Department
7. How many people work in the
?
*
8. Which of the following digital social tools are available to employees in the
?
Available now
Already available before COVID
Confluence
Connections
Jive
MS Teams
Slack
Workplace by Facebook
Yammer
Zoom
Platform developed in-house
Online collaborative whiteboard software (eg. Miro or Mural)
Specialised ideation software
Other(s)
IMPORTANT NOTE: From now on in this survey, the expression “enterprise social platform” (or simply “platform”) will refer to the mix of tools that you have identified above as currently being available to your organisation’s employees.
9. What team(s) / department(s) have internal ownership of the enterprise social platform?
Please tick all that apply
Information Technology
Innovation
(Internal) Communications
Human Resources
Knowledge Management
Other:
10. From this list of potential goals for enterprise platforms, which 5 has the
given priority to?
Please tick a maximum of 5
Increase general awareness of organisational life
Improve the onboarding process
Add more fun into the organisation
Connect people
Accelerate organisational learning
Close the gap between leaders and the rest of the employees
Increase and improve collaboration across departments, countries, teams, regions, etc.
Improve the agility of teams and processes
Harness collective brainpower to solve problems
Support organisation-wide innovation
Enhance peer-to-peer support and fast access to experts
Standardise and modernise internal communication
Retain critical tacit knowledge
Improve employee engagement
Attract more talent
Increase the reach of internal communication
Facilitate remote, mobile and flexible work
Increase knowledge sharing
Increase the pace of change
11. What percentage of leaders actively use the platform to share information, team's and personal achievements, and updates on what happened?
*
Please include leaders who outsource (part of) those activities to the communications department, as long as the activity is carried out on their behalf.
0%
Slide to answer
100%
12. Think back to before the pandemic struck. How was that percentage back then?
It was a lot lower, i.e. there were a lot less leaders actively using the platform to communicate with the organisation
It was lower
It was roughly the same
It was higher
It was a lot higher
We did not have a platform back then
13. What support does the Leadership team receive with regards to the platform?
Please tick all that apply
Receive training or 1:1 support on how to interact with the platform
Receive ideas on how to use the platform for more engaging interactions
Help executing their ideas for the use of the platform
Help designing more engaging content and interactions
Communication of their messages through the platform
The Leadership team does not receive any of the above types of support
Out of the
of leaders who actively use the platform, what percentage...
14. ... use video and text-based posts to share things as they are happening (real time)?
*
E.g. "I was just in a meeting with our Marketing colleagues and we agreed to increase our budget for social media."
0%
Slide to answer
100%
15. ... post about their current and future activities, consistently establishing a clear picture of what they are working on and prioritise?
*
E.g. "Next week I'm meeting with a new supplier to explore ways of reducing shipping costs. This would be a great contribution to help us achieve our cost reduction goal."
0%
Slide to answer
100%
16. ... ask questions or organise online dialogues to tap into employee's knowledge, ideas and feedback on topics that are important to the business?
*
E.g. "As we start thinking our next marketing campaign, it would be great to hear from you: what campaigns have impressed you in the last year or so?"
0%
Slide to answer
100%
17. ... spotlight expected behaviors by liking or commenting on posts which demonstrate those behaviors?
*
Are leaders recognising and highlighting exemplary behavior by liking or commenting posts about activities in line with the organisation’s priorities or its values?
0%
Slide to answer
100%
18. Out of the leaders performing the activities described above, what percentage do it as part of a structured and planned approach which may include a combination of posts, livestreams, comments, jams and challenges, cohesively and strategically, to:
- help them achieve their strategic KPIs;
- promote key messages;
- drive change;
- demonstrate expected behaviours;
- involve employees in ongoing work; and,
- explore employees' knowledge, ideas and feedback to achieve business goals and meet their own personal KPIs?
*
The actions included in this structured approach may be planned and executed by others (e.g. Internal Comms, HR, or someone in the leaders' own teams) as long as they are devised in conjunction with the leaders because they see it as a way of helping them achieve their own KPIs.
0%
Slide to answer
100%
19. What percentage of employees have an account on the platform?
*
0%
Slide to answer
100%
For the rest of this page, please consider only the employees who have an account on the platform.
20. What percentage of employees use the platform?
*
0%
Slide to answer
100%
21. Think back to before the pandemic struck. How was that percentage back then?
It was a lot lower i.e. there were a lot less employees using the platform
It was lower
It was roughly the same
It was higher
It was a lot higher
We did not have a platform back then
What percentage of employees use the platform to...
22. ... source the information and knowledge they need to do their work?
*
I.e. tap into dialogues, posts, documents, and colleagues, to work faster and smarter
0%
Slide to answer
100%
23. ... ask questions and request help?
*
0%
Slide to answer
100%
24. ... answer questions from their colleagues?
*
0%
Slide to answer
100%
25. … contribute their knowledge, ideas and feedback to online dialogues started by senior leaders?
*
0%
Slide to answer
100%
26. What percentage of employees have made agreements with their team to structurally use the platform to collaborate and do this as part of their day to day work?
*
0%
Slide to answer
100%
27. What percentage of employees use the platform as THE place to get work done?
*
0%
Slide to answer
100%
28. What percentage of employees see it as their responsibility to answer questions and help out colleagues outside their own teams and silos, using the platform to do so?
*
0%
Slide to answer
100%
29. Is this help being offered…
*
Mostly through private messages
Mostly in areas which are visible to others
Evenly split, through private messages and areas which are visible to others
We don’t know
30. What training or recommendations is your organisation offering to support employees to become better at remote collaboration?
On how to use the technology
On how to run meetings
On work practices and behaviors (e.g. asynchronous working, document co-creation, working in the narrative)
None of the above
In the context of this survey... TEAMS are groups of people working together in the organisation. They can either be project-based teams or units of the organisational structure (vertical or regional, for instance).
31. What percentage of your teams use the platform for team focused communication?
*
0%
Slide to answer
100%
32. Think back to before the pandemic struck. How was that percentage back then?
It was a lot lower, i.e. there were a lot less teams using the platform for team-focused work and communication
It was lower
It was roughly the same
It was higher
It was a lot higher
We did not have a platform back then
Out of those
of teams using the platform, what percentage use it to...
33. … work collaboratively on documents (coediting)?
*
0%
Slide to answer
100%
34. ... share finished work?
*
E.g. "Here is a report I delivered to a client last week", "Feel free to use this template I have created", or "I did a research on the Asian market and here are my conclusions".
0%
Slide to answer
100%
35. ... discuss past projects?
*
E.g. "Now that we finished our project, let's reflect on what went well or not so well." or "What do you consider to have been the key factor for the success of our last project?"
0%
Slide to answer
100%
36. ... ask questions and request help from colleagues in other parts of the organisation?
*
0%
Slide to answer
100%
37. ... share what they are currently working on?
*
0%
Slide to answer
100%
38. Out of the teams using the platform as described above, what percentage have defined a structured way of using it to work smarter and more efficiently and have embraced it as their way of working?
*
0%
Slide to answer
100%
In the context of this survey... COMMUNITIES are groups of people who discuss a specific practice or theme with the purpose of improving the skills and the general practice of the community members. Communities are different from teams as they do not stick to the formal organisational structure and they usually bring together people from different teams. Examples: ‘Design Thinking’, ‘Project Management’, ‘Administrative Support’, ‘Total Quality Management’, ‘Agile’, etc.
39. What percentage of your organisation's communities use the platform to share information and useful resources, to promote themselves and their work, or for community-focused communication?
*
0%
Slide to answer
100%
40. Think back to before the pandemic struck. How was that percentage back then?
It was a lot lower, i.e. there were a lot less communities using the platform for community-focused work and communication
It was lower
It was roughly the same
It was higher
It was a lot higher
We did not have a platform back then
Out of those
of communities using the platform, what percentage use it to...
41. ... discuss the focus topic of the community?
*
0%
Slide to answer
100%
42. ... share finished work among community members?
*
0%
Slide to answer
100%
43. ... ask questions and request help from other community members?
*
0%
Slide to answer
100%
44. ... identify colleagues and information that help its members do their work and develop their own personal knowledge on the topic?
*
0%
Slide to answer
100%
45. ... use the platform to serve the wider organisation with a structured approach to:
- surface the knowledge held by their members
- make themselves recognised as points of reference in their areas of interest / practice;
- and make their knowledge available and easily findable?
*
0%
Slide to answer
100%
In the context of this survey... SUPPORT FUNCTIONS are those internal functions which support the business. E.g. Finance, Procurement, IT, HR, etc. Please do not consider Internal Communications and Innovation as support functions because they both have a dedicated section in the survey.
46. What percentage of the support functions share news about their work and accomplishments via the platform?
*
0%
Slide to answer
100%
47. Which support functions are making most use of the platform?
Please tick all that apply
Finance
Human Resources
Information Technology
Innovation
Knowledge Management
Learning / Training
Marketing
Operations
Procurement
Quality
R&D
Other:
48. Out of those
of support functions using the platform, what percentage use it to reach and communicate with their internal clients, offering support and interacting with employees?
*
E.g. answer questions, improve knowledge about internal policies and procedures.
0%
Slide to answer
100%
49. How has the forced “work from home” situation impacted this type of interaction between Support Functions and employees?
There are a lot more of these interactions happening on the platform
There are more of these interactions happening on the platform
There is roughly the same amount of these interactions
There are less of these interactions happening on the platform
There are a lot less of these interactions happening on the platform
50. Out of those of support functions using the platform to offer support and interact with employees, what percentage have structured plans to use the platform to serve their internal clients, offering functionalities (e.g. bots) which are connected to back-end systems (e.g. ticketing systems, HR systems)?
*
0%
Slide to answer
100%
51. Does your organisation use the platform to share news about the company's innovations?
*
Yes
No
52. Does your organisation use the platform to collect random ideas in a bottom-up way just like the idea box that used to hang or still hangs in the canteen?
*
Yes
No
53. Does your organisation use the platform to support the phases of the innovation process?
*
We never use the platform for this
We sometimes use the platform for this
The platform is a key instrument to support this phase
Crowdsource input and ideas from employees on a specific challenge. (i.e. focusing on service improvement, or on creating new products, services or markets)
Gather feedback on new concepts
Gather feedback on prototypes
Gather feedback on newly launched products or services (based on what they see and hear)
54. How much does the Communications team rely on the platform to communicate "need to know" information?
*
The platform is the primary channel
The platform is used in parallel with other communication channels (e.g. email, intranet, newsletters, etc.)
The platform is used only for "nice to know" content
The Communications team does not use the platform to communicate
55. Does the Communications team use the platform to create online dialogues?
*
These dialogues can be synchronous or asynchronous, with a selection of text, audio or video, etc. Please tick all that apply
Yes, these dialogues are aimed at driving engagement for parts of our content plans
Yes, these dialogues are used to drive organisational change and engage employees with key organisational topics (e.g. business goals, organisational culture)
No
56. The Communications team…
*
Tick the one that best corresponds
… makes the content on the platform more attractive and engaging, e.g. using more images, video, or live streaming
… communicates content in the same format as (previously) used for traditional channels
57. The Communications team measures success of the content by…
*
Please tick all that apply
Number of post views
Number of comments and responses
Number of likes
The value of the comments and responses to the business
Other:
58. The Communications team produces content and organises engagement activities…
*
Please tick all that apply
When there are relevant messages to transmit
According to a plan which is mapped to expected happenings relevant to the organisation and its people (e.g. sale results, Xmas party, new marketing campaign)
According to a plan that guarantees there is always fresh content on the platform (e.g. interviews with colleagues, market information)
According to a plan which, as a whole, creates a narrative to reinforce organisational culture (e.g. embrace diversity) and keep employees engaged with business goals (e.g. reduce manufacturing costs)
59. What percentage of employees with access to the platform engage with posts from the Communications team?
*
0%
Slide to answer
100%
60. After COVID-19 struck, did you notice an impact in any of the areas below as a result of working remotely?
We have seen no negative impact
We have seen a negative impact, but we have not used the platform to address it
We have seen a negative impact and we are using the platform to address it
Connection across teams and parts of the business
Employees’ connection with the organisation
61. How would you rate the value of the platform to the business?
Extremely useful: we would not be able to function without the platform
Very valuable
Valuable
A nice thing to have
A waste of resources (staff’s time, for instance)
62. What are or should be the main objectives for the next 12 months?
Please tick a maximum of 5
Take better advantage of the platform’s existing functionality
Increase the number of employees using the platform
Improve the relevance of content and knowledge shared
Decrease non-work-related interactions
Increase the number of senior leaders using the platform
Increase the number of teams / geographies / departments using the platform
Add more functionality to the platform
Increase the quality of work-related interactions
Increase the business value derived from the platform
Increase the frequency of work-related interactions
Other:
63. What kind of indicators does the organisation use to measure the value of the social platform?
Please tick all that apply
Number / percentage of registered users
Number / percentage of active users
Number of active groups / communities / work spaces
Number of audio or video calls
Anecdotes of how the platform has impacted work or people in the organisation
Tangible outcomes which were possible because of the platform
Other:
64. We would love to read about your organisation’s experience with the platform during the COVID-19 pandemic. How was it affected? What opportunities has it created? What challenges are you now facing?
65. Please use the space below to add any comments, either regarding your platform or about this Scan.
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